Customer Service

• For questions concerning products, delivery status, returns or payment issues, please contact our MRO2GO.COM Customer Service Department.
• All prices are subject to change without notice. In the rare event we list a wrong price on the store, we reserve the right to correct the mistake and sell the product at our regular price.
• All orders must be charged to a MasterCard, VISA, Discover Card or American Express credit card. Please include all numbers, type of card, expiration date and the address at which you receive your credit card statements. All orders will be screened for legitimacy and authenticity, and we exercise the privilege to reject any orders that do not meet our credit policies.

Returns – 30 Day Money Back Guarantee

• MRO2GO.COM offers a 30 day money back guarantee on any item purchased. If for any reason you are not 100% satisfied, simply return it within 30 days from the date of shipment in its original packaging for a full refund. Product(s) must be in saleable condition. You may return the product for a replacement or refund, exclusive of shipping charges.
• Please click on “Returns” (above) to obtain a return authorization number and shipping instructions prior to sending back your merchandise. No merchandise can be returned without prior authorization. All returns must have a return authorization number visibly marked on the outside of the box to ensure proper processing.
• All products classified as hazardous material are non-returnable and non-refundable.
• Include your account number and order number as well as the part number of the product you are returning. Indicate if you want a replacement or a refund issued to your credit card.
• MRO2GO.COM cannot accept responsibility for tools which have been abused, badly worn, used improperly, and/or repaired or maintained improperly.
• Original shipping charges are not refundable - unless an error has been made by MRO2GO.COM
• Your return authorization number is valid for 30 days. Incomplete returns and returns after 30 days may incur a minimum 15% restocking fee.
• We reserve the right not to accept returns after 90 days.

Feedback

• We'd like to hear from you. MRO2GO.COM welcomes your thoughts on its products and this site in order to better serve you.
• Thank you for taking the time to communicate with us.

Technical support

• We are committed to exceeding your expectations by providing quality support in an accurate, timely and professional manner.
• Having trouble logging in? Click here and fill out the form. Our webmaster will respond to you shortly.
This web site uses state-of-the-art technology to ensure that all transactions conducted online are secure.